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We Offer
At Maersk we value the diversity of ourtalent and will always strive to recruitthe best person for the job – we value diversity in all its forms, including but not limited to: gender, age,nationality, race, sexual orientation, disability, or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

Key accountabilities and responsibilities
1. It's an implant role who take care of customer's in/out bound cargos' custom declaration and coordinate customer's in/out cargo arrangement with all related parties, especially custom broker.
2. Act as a primary point of contact for customers, provide end to end service, and be the Customer advocate internally in Maersk with positive and service-minded attitude.
3. As part of Commercial Intelligence – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
4. Take fully responsibility for customer satisfaction, customer charter performance, manage all customer facing activities like regular client meetings, telephone calls, and mail correspondence.
5. Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
6. Promote e-commerce and drive continuous efficiency gains in a scalable platform
7. To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
8. Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
9. Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.

Required experience